Frequently asked questions
Everything about getting started, lessons, AI features, billing and your account — answered.
Getting started
Create a free account, then take the placement test. We use it to assign your CEFR level (A1–C2) and unlock the right starting sublevel.
You can try free units in every level. To unlock the full content and AI features, pick a paid plan: Monthly, Yearly, or Premium (lifetime).
Choose your target language when you create your account. Each language is a separate course with its own level tree from A1 to C2 and its own placement test.
Yes. The web app is fully responsive, so lessons, quizzes and the AI features all work in a phone browser.
Lessons & progression
Each CEFR level has 3 sublevels. To unlock the next sublevel you need to complete 80% of the lessons and pass the quiz with at least 70%.
Gap fill, fill-in-the-blank, sentence arrangement, error correction, flash cards, image-word matching, sentence matching, drag and drop, form identification, listen and select, interactive dialog, text analysis, AI chat roleplay, AI voice roleplay, AI dialog.
Yes. Each quiz can be retaken — your best score is kept. If you score below 70% we recommend specific units to review.
Use the AI dialog button inside any lesson to ask the AI helper a free question.
AI features
Conversations are stored for 90 days to give the AI memory of your progress and to grade your performance. We never sell them. See our Privacy Policy for details.
Your speech is transcribed, then the AI grader scores the conversation on grammar, vocabulary and fluency (0–100).
Occasionally. AI responses can be incorrect or out of date — flag any clear mistake using the in-lesson report button.
Billing
Cards (Visa, Mastercard, AmEx) and any Stripe-supported wallet (Apple Pay, Google Pay, SEPA where available).
Yes. Cancellation takes effect at the end of your current billing period — you keep access until then.
Within 14 days of purchase (EU consumer right) we refund in full. After that, we evaluate case by case.
Our Partner Program lets organizations buy seat-based licenses. Contact us via the partner page for a quote.
Account & data
Settings → Delete account. Some data (receipts, audit logs) is retained as required by law — see the Privacy Policy for details.
Yes. Settings → Export data downloads a JSON file with your account, progress, and AI conversation history.
Use the Forgot password link on the login page. We send a reset link valid for 1 hour.