Legal
Terms of Service
These terms govern your use of POLYPRO. Read them in full — creating an account means you agree.
Last updated: 2026-05-221. Acceptance
- By creating an account or using POLYPRO, you agree to these Terms of Service and our Privacy Policy.
- If you do not agree, do not use the service.
2. Account
- You must be at least 16 years old, or have parental consent.
- You are responsible for keeping your password confidential.
- One person — one account. Do not share credentials.
- We may suspend or terminate accounts that violate these terms.
3. Subscriptions and payments
- Paid plans (Monthly, Yearly, Premium) renew automatically at the price posted at checkout.
- You can cancel anytime; access continues until the end of the paid period.
- Refunds are issued on a case-by-case basis within 14 days of purchase (EU consumer right).
- Stripe handles all payments; we never store your full card number.
- Partner license keys are governed by the contract with the partner organization.
4. Acceptable use
- Do not abuse the AI features (no spam, no harmful content, no attempt to extract the system prompt).
- Do not scrape, crawl, or systematically copy lesson content.
- Do not reverse-engineer the platform or attempt to access other users' data.
- We log all administrative and content actions (see Privacy Policy → Audit logs).
5. Content ownership
- All lessons, exercises, quizzes, and AI prompts are owned by POLYPRO or its licensors.
- You retain ownership of what YOU submit (placement-test answers, AI conversation inputs). You grant us a license to process them solely to deliver the service.
- Do not copy lesson content to public repositories or third-party platforms.
6. AI features
- AI tutors (chat, voice, dialog) are powered by third-party providers (Gemini, ElevenLabs, Azure).
- AI responses can be incorrect, biased, or out of date. Do not rely on them for legal, medical, or financial decisions.
- We log AI conversations for grading, abuse detection, and improving the service.
7. Affiliate and partner programs
- Affiliates earn commissions on referred paid subscriptions. Commissions are clawed back on refunds.
- Partners receive license keys for enrolled organizations. Partner-managed students follow the same terms.
- Self-referrals, fraud, and bot-driven signups void commissions and may result in account closure.
8. Service availability
- We aim for 99.5% monthly uptime but do not guarantee uninterrupted access.
- Scheduled maintenance is announced where reasonable.
- We are not liable for AI provider outages or third-party service downtime.
9. Termination
- You can delete your account anytime (Settings → Delete account).
- We may terminate accounts for serious or repeated violations.
- On termination, paid plans are not refunded except as required by law.
10. Liability
- POLYPRO is provided “as is.” To the maximum extent permitted by law, we exclude implied warranties.
- Our total liability is capped at the amount you paid us in the last 12 months.
- Nothing in these terms limits liability that cannot legally be limited.
11. Changes
- We may update these terms. Material changes will be notified by email at least 14 days before taking effect.
- Continued use after the effective date constitutes acceptance.
12. Governing law
- These terms are governed by the law of the country where POLYPRO is incorporated.
- Disputes will first be resolved in good faith. Unresolved disputes go to the courts of that jurisdiction.
Questions? Email legal@polypro-academy.com.